Towner County Medical Center, a non-profit community hospital serving a large rural North Dakota, was undergoing significant change when Jace Peterson took responsbility for IT operations. Just days before moving into a new facility, he inherited a technology environment with limited documentation and little continuity.
The medical center’s printer fleet had evolved without a cohesive strategy, resulting in a mix of aging, end-of-life devices from multiple vendors deployed inconsistently across departments. Frequent printer failures disrupted Epic EMR workflows, increased IT service tickets, and risked delays in critical patient documentation.
Because reliable printing, scanning, and faxing are essential to patient care and daily operations within the Epic EMR environment, the medical center standardized on Epson business inkjet printers. The transition reduced downtime and service calls while restoring staff confidence in critical clinical workflows.